Refund Policy

30-day money-back guarantee

Pro Scout Data offers a 30-day money-back guarantee on all ProScout subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds for ProScout subscriptions are processed by our Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and enter the email address you used at checkout to manage your order and request a refund.
• Or contact the Pro Scout Data support team from inside the app and we will help you raise the request with Paddle on your behalf.

After the 30-day window

After the 30-day window we do not generally offer refunds for that billing period, but you can cancel your subscription at any time from your account. Cancellation stops future renewals; you will keep access until the end of the period you have already paid for.

Involuntary or duplicate charges

If you believe you have been charged in error, for a duplicate transaction, or for a subscription you did not intend to purchase, contact us and we will work with Paddle to resolve it promptly.

Full Paddle terms

This policy sits alongside the Paddle Refund Policy, which also applies to your purchase.